NissanConnect Services - How To

NISSANCONNECT SERVICES APP

Take out your phone and get in your car! Then follow these simple steps to start using your connected services.

NISSANCONNECT SERVICES APP

Take out your phone and get in your car! Then follow these simple steps to start using your connected services.

NISSANCONNECT SERVICES APP

Take out your phone and get in your car! Then follow these simple steps to start using your connected services.

Step 1

Get the App

Download the NissanConnect Services app to your smartphone like you would for any other app from your App Store or Google Play Store.

*Please ensure that United Arab Emirates is the country selected in the store app settings prior to downloading the app.

Download from the Apple App Store

Download from Google Play Store

Step 2

Sign-in or register

Create a NissanConnect Services account in the app, or sign in if you already have one.

Step 3

Enter your vehicle identification number (VIN) in the app

You can either scan the VIN Number by placing the smartphone camera on to the lower area of the wind screen (Driver side) and then clicking capture VIN or enter it manually.

Step 4

Enter the vehicle mileage

Follow the instructions shown on the application. You are required to turn off the engine, and enter the odometer reading in the spaces provided. Press Next to activate the Nissan connected services.

Step 5

Validate and wait for activation

The process is complete. Wait for activation confirmation and login in the app as instructed.

Need help?

Get in touch

Reach us any time on 800300400 or simply fill in a contact form and a Nissan representative will get in touch with you

Fill in the contact form

All your questions answered

WHY ISN’T MY VEHICLE IDENTIFICATION NUMBER (VIN) BEING ACCEPTED?

Check your vehicle is compatible with this app via the website. Please also check the capitalisation of the VIN you have entered and that the character ‘0’ (number) hasn't been entered instead of ‘O’ (letter) or vice versa.

Please also ensure there are no spaces or symbols, as these will not be recognised.

What can I do if I am unable to create a user account?

Please follow the check list below if you are encountering any problems during registration:

Have you already created a NissanConnect Services user account? If this is the case, you cannot register again using the same email address. Just click the "Forgot your password?" button to receive a new password and log back in.
Is the spelling of your email address correct? (Please check for any spaces or missing letter.)
Have all fields been completed fully?
Is your password correct?

If you're still experiencing problems this could be because the vehicle is registered to a previous user - customer service can help with these, contact them here.

I have bought a used Nissan, how can I activate the services?

If you have bought a used Nissan, you can follow the same pairing process as a new car.
If you keep receiving errors, your vehicle is probably still paired to the account of the previous owner. To solve this issue, you can:

Contact the previous owner and ask them to unlink the car from their account
Contact the customer service team at +971600546655.

I would like to sell my vehicle. How do I delete my data?

You can perform a remote data wipe directly from the app:

Click on the profile button displayed on the homepage
Click on your vehicle
Browse down the page and click on "Remove Vehicle Data"

After confirming and restarting the vehicle , all historical data of your vehicle will be removed. This includes items such as previous destinations, radio presets and so on...
Make sure you Deactivate your services by pressing Deactivate and then Unlink your vehicle from App after

Can the NissanConnect Services App be used in conjuction with more than one vehicle?

Yes, you can add an unlimited number of vehicles to your NissanConnect Services account.

You can add additional vehicles by clicking on the top left side of your screen, on your current vehicle name and then on 'Add a vehicle'.

A vehicle can be associated only with one account at the time.

How do I switch between vehicles if I have more than one in the NissanConnect Services App?

Switching vehicles can be done from your NissanConnect Services app homepage.

On the top left side of your app, click on the vehicle name. A list will appear of all the cars currently added to your account.

Explore All FAQs

Note that it can take up to 24 hours for your services to be activated.